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Overview
General Packet builds, operates and manages localized Ethernet networks.  Our customers are large REIT and hospitality companies, and a number of small businesses.  We sell our services directly to large enterprise accounts and indirectly to small and mid-sized businesses through a channel of communications and data network integrator partners.

Headquartered in RI, and with an office in the Los Angeles area, the management team consists of telecom and technology industry veterans.

At General Packet we build our own networks, or those of our clients, develop our own applications and sell “connected time” to our growing customer base. Because a large percentage of our revenues are project based, we stay at the forefront of technology and continuously strive to purchase products at better margins and manage our installation relationships to give us the results we need and that our customers appreciate. Our lab has produced meaningful new Systems and Services and we continue to develop new applications which we make available to our customers.  We perform installation and service work all over the United States and have a base of operations on both the West and East coast.  Our wholly owned subsidiary company, Netrisen, is exclusively focused on providing HSIA services to the hospitality industry.

 
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Technical Support

For technical support, there are a number of ways to reach us. If your need is immediate, contact our 7 x 24 x 365 Help Desk by using this toll free number: 877-608-7515. If your support requirements are not immediate, please send an email to support@generalpacket.com, or to support@netrisen.com if you are on a Netrisen network.

Billing

For customers who might have a question about their bill, please call our billing department at 401-441-5200, then press 2. Calls will be answered during the hours of 8:00 a.m. - 5:00 p.m.. Monday through Friday, EST. Otherwise, they will be handled on the next business day. If your need is not pressing, send an email to billing@generalpacket.com.

Learn More

To learn more about what we do, contact the sales department by calling 866-498-7386, or send your inquiry to sales@generalpacket.com. General Packet's mailing address is P.O. Box 6586, Providence, RI 02940.