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Management

Dennis diBattistaDennis diBattista is President and owner of General Packet and is a veteran of the broadband-on demand and competitive local exchange carrier industries. In previous positions diBattista was President of QGO, LLC a provider of broadband-on-demand services responsible for helping Panera Bread launch its amenity Wi-Fi network. Later, he was Vice President of Sales at ICOA. Previously, he founded and ran a company that was a provider of contract installation service to the telecommunications industry where he sold more than 300,000 hours of installation service in a 60-month period and produced more than $20 million in gross revenues. Prior to 1998 diBattista was General Manager of Brooks Fiber Properties' Rhode Island office, and then Vice President of Operations for Telergy. In these positions diBattista oversaw the installation of more than $40 million in fiber optic plant, transmission and switching equipment and over 350 miles of underground and aerial network construction. diBattista holds a B.A. from Boston University, an M. A. from the University of Pennsylvania, and an M.B.A. from the University Rhode Island.

 

Thomas Cannon

Thomas Cannon is Chief Technical Officer and owner of General Packet. Cannon brings 25 years of technology development and management experience to the General Packet Team. With a track record of success, Cannon previously held various engineering and management positions at GTECH Corporation, providing the systems and software to support lottery operations worldwide. He successfully launched several new product platforms for customers worldwide and has extensive international experience. Subsequent to GTECH Cannon maintained a private technology consulting business where he performed hardware and software development, as well as management services for, TDK Electronics, GTECH, Schlumberger, Toppan, ICOA and others. Cannon holds a B.S. in Electrical Engineering from the University of Rhode Island and is based in Los Angeles, California.

 

Technical Support

For technical support, there are a number of ways to reach us. If your need is immediate, contact our 7 x 24 x 365 Help Desk by using this toll free number: 877-608-7515. If your support requirements are not immediate, please send an email to support@generalpacket.com, or to support@netrisen.com if you are on a Netrisen network.

Billing

For customers who might have a question about their bill, please call our billing department at 401-441-5200, then press 2. Calls will be answered during the hours of 8:00 a.m. - 5:00 p.m.. Monday through Friday, EST. Otherwise, they will be handled on the next business day. If your need is not pressing, send an email to billing@generalpacket.com.

Learn More

To learn more about what we do, contact the sales department by calling 866-498-7386, or send your inquiry to sales@generalpacket.com.
General Packet's east coast mailing address is 1005 Main Street, STE 1103, Pawtucket, RI 02860. Our west coast mailing address is 19360 Rinaldi Street, STE 184, Porter Ranch, CA 91326.