For customers who might be looking for technical support, there are a number of ways to reach us. If your need is Internet or network related, and you require immediate attention, contact our 7 x 24 x 365 Help Desk by using this toll free number: 877-608-7515. If your needed  is related to your VoIP telephony service, please call 703-584-5699.  This is the support number for GlobalPhone Corp., our VoIP services partner.

If your support requirements are not immediate, please send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it, or to This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it if you are on a Netrisen network.

For customers who might have a question about their bill, please call our billing department at 401-441-5200, then press 2. Calls will be answered during the hours of 8:00 a.m. - 5:00 p.m.. Monday through Friday, EST. Otherwise, they will be handled on the next business day. If your need is not pressing, send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

For people interested in learning more about our services and systems, contact the sales department by calling 866-498-7386, or send your inquiry to This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it. General Packet's east coast mailing address is 1005 Main Street, STE 1103, Pawtucket, RI 02860. Our west coast mailing address is 19360 Rinaldi Street, STE 184, Porter Ranch, CA 91326.