For technical support, there are a number of ways to reach us. If your need is immediate, contact our 7 x 24 x 365 Help Desk by using this toll free number: 877-608-7515. If your support requirements are not immediate, please send an email to support@generalpacket.com, or to support@netrisen.com if you are on a Netrisen network.
For customers who might have a question about their bill, please call our billing department at 401-441-5200, then press 2. Calls will be answered during the hours of 8:00 a.m. - 5:00 p.m.. Monday through Friday, EST. Otherwise, they will be handled on the next business day. If your need is not pressing, send an email to billing@generalpacket.com.
To learn more about what we do, contact the sales department by calling 866-498-7386, or send your inquiry to sales@generalpacket.com. General Packet's mailing address is P.O. Box 6586, Providence, RI 02940.