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People Love A General Packet Network

We build HSIA Networks for hotels and apartment buildings using wired and wireless transmission technologies.   We build Public Access Wi-Fi Networks for users in places where people congregate on a large scale, or in small intimate numbers.  We build white-label IP Networks in retail and commercial locations for property owners and developers.  We build VoIP Telephony Networks that allow our customers to make and receive telephone calls and manage call data in ways they did not think were possible.  We build IP Camera Networks which leverage existing investments in Ethernet infrastructure and offer the latest video analytics viewable from any web browser.  In brief, we build networks that people use.  Customers buy from us because our Systems and Services are priced for the market and our applications are easy to connect to and do not require proprietary hardware or software.   We build networks for customers who use technology to get things done more effectively, companies who use technology to deliver on the promises they make to their clients, forward looking companies who appreciate simple solutions to complex problems.  Companies just like yours.

 

Technical Support

For technical support, there are a number of ways to reach us. If your need is immediate, contact our 7 x 24 x 365 Help Desk by using this toll free number: 877-608-7515. If your support requirements are not immediate, please send an email to support@generalpacket.com, or to support@netrisen.com if you are on a Netrisen network.

Billing

For customers who might have a question about their bill, please call our billing department at 401-441-5200, then press 2. Calls will be answered during the hours of 8:00 a.m. - 5:00 p.m.. Monday through Friday, EST. Otherwise, they will be handled on the next business day. If your need is not pressing, send an email to billing@generalpacket.com.

Learn More

To learn more about what we do, contact the sales department by calling 866-498-7386, or send your inquiry to sales@generalpacket.com.
General Packet's east coast mailing address is 1005 Main Street, STE 1103, Pawtucket, RI 02860. Our west coast mailing address is 19360 Rinaldi Street, STE 184, Porter Ranch, CA 91326.