Who Works With General Packet?

  • Hotel & Resort Owners
  • Multi-Site Retail Operators
  • MDU Owners
  • Property Management Companies
  • Service Providers
  • Time Share Companies
  • Value Added Resellers
Home Who We Serve
Who We Serve

General Packet builds networks for and sells services to Residential and Retail Real Estate Investment Trusts, Owners of Multiple Dwelling Units, Hotels and Hospitality Companies, Multi-Site Retail Operators and small to mid-sized businesses.  General Packet sells Systems to Value Added Resellers and Public Access Internet Providers.


Technical Support

For technical support, there are a number of ways to reach us. If your need is immediate, contact our 7 x 24 x 365 Help Desk by using this toll free number: 877-608-7515. If your support requirements are not immediate, please send an email to support@generalpacket.com, or to support@netrisen.com if you are on a Netrisen network.

Billing

For customers who might have a question about their bill, please call our billing department at 401-441-5200, then press 2. Calls will be answered during the hours of 8:00 a.m. - 5:00 p.m.. Monday through Friday, EST. Otherwise, they will be handled on the next business day. If your need is not pressing, send an email to billing@generalpacket.com.

Learn More

To learn more about what we do, contact the sales department by calling 866-498-7386, or send your inquiry to sales@generalpacket.com.
General Packet's east coast mailing address is 1005 Main Street, STE 1103, Pawtucket, RI 02860. Our west coast mailing address is 19360 Rinaldi Street, STE 184, Porter Ranch, CA 91326.

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