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If you believe in Ethernet and IP the way we do, you are going to love how creative we can be when it comes to economically moving a network packet.  The  Principals at General Packet have been building networks and network devices for more than  25 years and we have a great track record of  delivering networks and network applications on time and on budget.  We have built some of the largest networks such as a 3,000 room HSIA wired network across three properties in 45 days, to some of the most creative like a network to track people in motion using RFID tags and GPS equipment.  What can we build for you?  
 

Technical Support

For technical support, there are a number of ways to reach us. If your need is immediate, contact our 7 x 24 x 365 Help Desk by using this toll free number: 877-608-7515. If your support requirements are not immediate, please send an email to support@generalpacket.com, or to support@netrisen.com if you are on a Netrisen network.

Billing

For customers who might have a question about their bill, please call our billing department at 401-441-5200, then press 2. Calls will be answered during the hours of 8:00 a.m. - 5:00 p.m.. Monday through Friday, EST. Otherwise, they will be handled on the next business day. If your need is not pressing, send an email to billing@generalpacket.com.

Learn More

To learn more about what we do, contact the sales department by calling 866-498-7386, or send your inquiry to sales@generalpacket.com. General Packet's mailing address is P.O. Box 6586, Providence, RI 02940.