At General Packet we make networks better.  How can we help you?

If you believe in Ethernet and IP the way we do, you are going to love how creative we can be when it comes to economically moving a network packet.  The  Principals at General Packet have been building networks and network devices for more than  25 years and we have a great track record of  delivering networks and network applications on time and on budget.  We have built some of the largest networks such as a 3,000 room HSIA wired network across three properties in 45 days, to some of the most creative like a network to track people in motion using RFID tags and GPS equipment.  What can we build for you?  

Technical Support

For technical support, there are a number of ways to reach us. If your need is immediate, contact our 7 x 24 x 365 Help Desk by using this toll free number: 877-608-7515. If your support requirements are not immediate, please send an email to support@generalpacket.com, or to support@netrisen.com if you are on a Netrisen network.


For customers who might have a question about their bill, please call our billing department at 401-441-5200, then press 2. Calls will be answered during the hours of 8:00 a.m. - 5:00 p.m.. Monday through Friday, EST. Otherwise, they will be handled on the next business day. If your need is not pressing, send an email to billing@generalpacket.com.

Learn More

To learn more about what we do, contact the sales department by calling 866-498-7386, or send your inquiry to sales@generalpacket.com. General Packet's mailing address is P.O. Box 6586, Providence, RI 02940.